If you purchase from BTB by phone & internet you have right to return any goods. You must return the goods at your own cost within 7 days from receipt of goods on condition that the goods are un-used. The company will refund the value of the goods as long as they are returned suitably packaged & in an un-used condition with original packaging. There will be a re-stocking charge of 10% of the original transaction. If the goods are used in any way they will be deemed as accepted. Distance Selling Regulations do not affect your statutory rights under the sale of goods act. (1979)